Question 1

Where can I make a purchase?

Accepted Answer

We currently only sell on Amazon in United States, Canada, United Kingdom, France, Germany, Spain and Italy. You can also browse on our websites as the product pages have direct links to the exact product on Amazon. For items not bought from our official Amazon stores, we do not provide warranty coverage. Please contact the original retailer for warranty information.

Question 2

What if the item I want is not available on Amazon in my region?

Accepted Answer

This item might be out of stock or not currently sold in your region. We apologize, but you can either follow our social media outlets for updates or you can ask us on social media agents for recommendations of comparable products.

Question 3

How do I solve detail product issue?

Accepted Answer

We offer online Live Chat to directly serve you. You could also visit the user manuals page for product specifications and troubleshooting tips.

Question 4

What is the warranty period?

Accepted Answer

We offer 12-month refund and 24-month warranty on our products.

Question 5

What is warranty service during warranty period?

Accepted Answer

1. Replace the product with an equivalent new product.
2. provide a partial or full refund of the original purchase price to you in exchange for return of the product.

Question 6

What are not covered by the warranty?

Accepted Answer

Products without sufficient proof of purchase; Lost or stolen products; Items that have expired their warranty period; Non quality-related issues (after 90 days of purchase); Free products; Repairs through 3rd parties; Damage from outside sources; Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly); Purchases from unauthorized resellers.

Question 7

When does the warranty begin?

Accepted Answer

It begins the day you place your order.

Question 8

How do I claim the warranty?

Accepted Answer

Before submitting a warranty request, please refer to or search the specific product manual for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return And Exchange request, or contacts us at service@1byonebros.com.

Question 9

What is a valid proof of purchase?

Accepted Answer

An Amazon order number for a purchase made through amazon's store, and a dated sales receipt from an authorized BEAUTURAL/SIMPLETASTE/NATURALIFE/1 BY ONE reseller that shows a description of the product along with its price.

Question 10

What if I don't have any proof of purchase?

Accepted Answer

If you made your purchase through your friend, you could provide the picture of the product. If you made your purchase through an authorized 1byone reseller, you may contact the reseller to see if they can provide a copy of your receipt.

Question 11

Will the warranty be renewed if my product is replaced?

Accepted Answer

The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided.

Question 12

How long will my delivery take?

Accepted Answer

Usually delivers within 3-5 working days.

Question 13

Who will deliver my order?

Accepted Answer

Your order will be dispatched from Amazon fulfillment center, and we use a variety of carriers to deliver our orders. Unfortunately, we cannot offer the choice of a particular courier for your order.

Question 14

Where do you deliver to?

Accepted Answer

Virtually all addresses within the USA addresses.

FAQ

Frequently asked questions