Frequently asked questions
Where can I make a purchase?
We currently only sell on Amazon in United States, Canada, United Kingdom, France, Germany, Spain, Italy, Japan. You can also browse on our websites as the product pages have direct links to the exact product on Amazon. For items not bought from our official Amazon stores, we do not provide warranty coverage. Please contact the original retailer for warranty information.
What if the item I want is not available on Amazon in my region?
This item might be out of stock or not currently sold in your region. We apologize, but you can either follow our social media outlets for updates or you can ask us on social media agents for recommendations of comparable products.
How do I solve detail product issue?
We offer online Live Chat to directly serve you. You could search the issue by keywords as the product page also have related FAQ.
What is the warranty period?
What is warranty service during warranty period?
1. Replace the product with an equivalent new product.
2. provide a partial or full refund of the original purchase price to you in exchange for return of the product.
What are not covered by the warranty?
When does the warranty begin?
How do I claim the warranty?
Before submitting a warranty request, please refer to or search the specific Product FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return And Exchange request, or contacts us at email@example.com.
What is a valid proof of purchase?
What if I don't have any proof of purchase?
Will the warranty be renewed if my product is replaced?
How long will my delivery take?
Who will deliver my order?
Where do you deliver to?
Virtually all addresses within the USA addresses.